Operational
Support
�
Provisioning
and Customer Service
o
Define
procedure and process requirements
o
Provide
metrics: Number of employees required versus customers
o
Recommend
system requirements
�
Vendor
performance reporting
�
Vendor
compliance tracking
�
On
Time Delivery statistics
�
Softswitch
implementation planning
o
Develop
timeline for installation
o
Provide
Project Management support
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